Privacy Policy

Privacy Policy Last Updated, April 2, 2026

VIVE GmbH (hereinafter "we", "us" or "VIVE"), with its registered office at Chamerstrasse 176, 6300 Zug, Switzerland, is responsible for processing your personal data in accordance with the Swiss Federal Act on Data Protection (revFADP). For customers in the European Economic Area (EEA), particularly Italy, the provisions of the EU General Data Protection Regulation (GDPR) also apply.

We operate this online shop based on Shopify Inc. (Canada/USA). This statement describes how we collect, process, use, and protect personal data when you visit our website, shop, or communicate with us.

1. What personal data do we process? Depending on the interaction, we collect the following categories:

• Contact details (name, address, email, phone)
• Payment data (card/account numbers, transaction details – only via secure payment providers)
• Account & Order data (username, order history, shopping cart)
• Device & Usage data (IP address, browser, device type, interactions)
• Marketing data (e.g., opened emails, viewed products)

2. Sources of data

• Directly from you (order, account creation, contact)
• Automatically (cookies, tracking tools like Google Analytics, Meta Pixel – see cookie banner)
• From Shopify & third-party providers (payment services, shipping partners)

3. Purposes & Legal Bases We process data for the following purposes:

• Contract fulfillment & order processing Legal basis: revFADP Art. 30 Para. 2 lit. b / GDPR Art. 6 Para. 1 lit. b (e.g., fulfilling orders, shipping, invoicing)
• Customer support & communication Legal basis: revFADP Art. 30 Para. 2 lit. b / GDPR Art. 6 Para. 1 lit. b or legitimate interest lit. f
• Marketing & advertising (emails, personalized ads) Legal basis: Consent (revFADP Art. 30 Para. 2 lit. a / GDPR Art. 6 Para. 1 lit. a) or legitimate interest lit. f (for existing customers) You can object/unsubscribe at any time.
• Security, fraud detection & legal obligations Legal basis: legitimate interest (revFADP Art. 31 / GDPR Art. 6 Para. 1 lit. f) or legal obligation lit. c
• Shop improvement & analytics Legal basis: legitimate interest (revFADP Art. 31 / GDPR Art. 6 Para. 1 lit. f)

4. Retention period

• Order data: 10 years (tax and commercial law obligations)
• Account data: until account deletion + max. 2 years of inactivity
• Marketing data: until revocation/objection
• Log/Analytics data: max. 26 months (e.g., Google Analytics)

5. Disclosure to third parties

• Shopify (USA/Canada) → Hosting & Functions
• Payment providers (e.g., Stripe, TWINT, PostFinance)
• Shipping partners (Swiss Post, DPD etc.)
• Marketing tools (e.g., Klaviyo, Meta) – only with consent
• In case of merger, sale, or legal obligation

International transfers (e.g., USA): Based on EU Standard Contractual Clauses (SCC) or adequacy decision (Switzerland is considered adequate for EU data). Shopify Privacy Policy: https://www.shopify.com/legal/privacy

6. Cookies & Tracking We use essential cookies (shop function) without consent. Non-essential cookies (analytics, advertising) only with your consent via the cookie banner. Details in our Cookie Notice.

7. Your rights According to revFADP & GDPR, you have, among others:

• Right to information, rectification, erasure
• Restriction/Objection
• Data portability
• Withdrawal of consent (without affecting prior processing)

Contact us at info@vive.swiss or by post. For EU customers: Complaint to the competent supervisory authority

8. Security We take technical & organizational measures (SSL, access restrictions, etc.). 100% security is not possible.

9. Changes We will update this statement as needed. Check the date at the top.

Contact :
VIVE GmbH
Chamerstrasse 176
6300 Zug Switzerland

Email: info@vive.swiss Phone: +41 41 748 40 25