Our support team can be reached by email at support@vive.swiss. For product-specific questions, order inquiries, or ritual advice, feel free to use the contact form on this page.

We typically process inquiries within 24 hours on business days. For more complex issues, the processing time may be up to 48 hours. You will receive a confirmation of receipt once your message has reached us.

Adjustments are possible as long as the order has not yet been shipped. Please contact us immediately by email with your order number. We will check the status and assist you with the adjustment.

Should a product arrive damaged or not meet your expectations, please contact us within 7 days of receipt. Send us photos of the affected product – we will promptly arrange a solution.

Yes. Our team will be happy to advise you on selecting the right ritual for your individual skin needs. Describe your skin condition and your goals to us – we will recommend a structured skincare routine that suits you.